Help & Support
Stickly is mobile phlebotomy scheduling — you book an at-home blood draw and a certified phlebotomist comes to you.
Contact us
Email: support@stickly.co
Post: Stickly, 7910 N Ingram Ave, Fresno, CA 93711
We aim to reply within one business day. For a medical emergency, call 911 — Stickly is not for emergencies.
Text messages
If you opted in, Stickly texts you about your appointments — confirmations, reminders, and notice that your phlebotomist is on the way. We never include health details in a text.
- Reply STOP to any message to stop receiving texts. You will get no further messages.
- Reply START to resubscribe.
- Reply HELP for help, or use the contact details above.
- You can also turn texts on or off in your account settings when signed in.
Message frequency varies with how often you book. Message and data rates may apply. Consent to receive texts is not a condition of booking or of receiving any service. Stopping texts does not cancel your appointments — we will email you instead.
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. See our Privacy Policy.
Common questions
How do I change or cancel an appointment?
Sign in and open your appointment. You can cancel it there, and your phlebotomist can propose a new time if something changes on their side.
I can’t sign in.
Use forgot password to reset it. If you signed up with a username or mobile number, you can sign in with any of them.
Where are my lab results?
Stickly collects the sample; results are returned by the laboratory to the provider who ordered your test. We do not hold results.